Lesson 10

A. Read the letter of complaint on page 120 and write the following phrases and sentences in the correct places.

1. but we left after one week.
2. and had a view of a car park.
3. and there was no hot water in the mornings.
4. and we could not keep our food fresh.
5. and we were unable to relax.
6. and the unbearable noise.
7. photos which show
8. I look forward to hearing from you.

B. Put Mike's five complaints in the order he mentions them. Write the numbers 1 to 5 in the boxes.

• the bathroom 2
• the builders 5
• the fridge 4
• the TV 3
• the view 1

C. Answer the questions.

1. Who lives in Park Street, London?

The writer/ Mike Green lives there.

2. Who is the letter to?

The letter is to the Managing Director of Cornwall Beach holidays.

3. Why does Mike Green start the letter with Dear Sir/ Madam?

Because he doesn't know who the Managing Director is or whether it is a man or a woman.

4. A formal letter ends with Your faithfully. Write one way to end an informal letter?

Ways of ending an informal letter: Love from, best wishes, Lots of love, Yours.

D. Tick the correct item for a formal letter from each list below.

1. Opening greeting

• Dear Mr Sir,
• Dear Mr Moreton,
• Hello sir
• My dearest Sir,

2. Closing greeting

• love from
• best wishes
• Goodbye
• Yours sincerely

3. Address

• King street 14 London W64EJ
• London, England
• 14 King Street London W64EJ

4. Date

• 11th November / November 11th
• November the 11 th
• the eleventh of November
• 11 November

E. Write a formal letter of complaint.

• You are studying in Britain. You live in a furnished, rented flat. You are not satisfied with certain things in the flat.
• Write to the landlord of your flat, Mr Mathews. Complain about five things from the list below. List your complaints in order of importance.
• Lay your letter out with your address, the landlord's address and the date. Your letter shout be about 150 words.

Mr Mathews

123 Sunny Lane

San Rafael,

CA 94901

London,

Dear Mr Mathews,

I am the tenant for Apartment 320 in the Highland Oaks apartment complex. I signed my lease 3 months ago in August.

I looked at several other apartments, but chose this one because of the location and the fact that you have a storm shelter.

However, recently, I have been disappointed in my choice. I have some problems in the apartment as shown below:

1. I am unhappy with the level of noise from neighbors in apartment 310. This usually happens on Friday, Saturday and Sunday evenings and afternoons.

They will play their music extremely loud, and occasionally scream and yell.

2. The roof is leaking and water is coming into my bedroom.

3. The central heating does not work.

4. The bathroom window is broken.

5. The lift often beaks down.

If you fail to solve these problems, I will have no choice but to contact the Better Business Bureau. I will also seek legal counsel about breaking my lease due to insufficient repairs.

You may contact me regarding this matter. Please solve these problems immediately. Thank you.

Sincerely,

Hassan Ahmed